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 ezConnect
phone-to-phone service offers a rechargeable, prepaid account
through which you can place low rate international phone-to-phone
calls. Upon opening an account with ezConnect you will
receive an email containing your PIN number. The PIN number
is used for placing calls from any touch tone telephone.
You can easily recharge your account online with
$10 to $100 denominations.
Each
ezConnect account has a Personal Identification Number
(PIN) that allows you to make phone calls from any touchtone phone. Each PIN number is unique and is
used to confirm that you are placing a call or using a
given service.
You
can call our Customer Service using our toll-free number
1-300-76-77-78 or you can email us your questions for more
information using the "Contact
Us" page.
No.
With
the ezConnect phone-to-phone service you can call anywhere
in the world. However, our special rates are for phone
calls made to/from Australia. We specialise in being able to call premium service numbers.
Here
are the dialing instructions for placing a calling:
- Register for the service. Click here to register;
- Purchase calling time. To purchase
calling time click here;
- Dial the local access number for your country;
- At the prompt enter the PIN you have received after registration;
- After confirmation from the system dial the number you wish
to call followed by the (#) button.
- After you complete the call, you may dial the star button
twice (**) to start a new call.
Please, use the following dialing format:
countrycode + area number + phone number + #
(for example to call Australia: 61 + 7 + 33744188 + #);
We
keep history records of your calls for 3 months.
Only
credit cards are acceptable for purchasing calling time.
You
pay only for the minutes you talk. You are charged for first 30 seconds of call then every 60 seconds. Calls to mobile phones, satellite phones and Mexico are charged in 1 minute blocks. Calls to Premium Service numbers are billed according to the service providers system which may be flat rate or by the minute. Call charge calculated in increments
of 60 seconds. You can check our calling
rates. There are no monthly, installation, activation
or connection fees.
To
check your balance go to the Balance & Call
History page.
No.
You pay for the time you talk. There are no monthly, installation,
or activation fees.
To protect against credit card fraud we use
Verified by Visa and SecureCode by MasterCard. This may require you to have your cardprovider register your card for the service. This service protects you from
people using your card with out your knowledge. The most common failure under this system is your bank has not set you up for secure internet transactions.
There are several other reasons why your credit card might be declined
by our system. The most common reasons are:
- Incorrect
expiration date - check to make sure you have the correct
expiration date;
- Incorrect
credit card number - make sure that you are entering
the correct 16-digit credit card number along with the
CVV2 security code (found on back of the card);
- Incorrect
billing address - make sure the billing address you enter
matches the address where your monthly credit card statements
are mailed each month;
- Insufficient
Funds - make sure the amount you are trying to purchase
does not exceed your credit card limit;
- Credit
card reported missing or stolen. Credit card fraud;
- We
prosecute credit card fraud to the full extent of the
law.
If
you are unsure why your credit card was declined by our
system, please contact your issuing bank for further information.
You can retrieve your PIN online.
Just login into your account and go to the Balance & Call
History.
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